Privacy Policy

1. Information we collect

When you visit our website and submit a form, we may collect the following personal information:

• Full name
• Email address
• Telephone number

2. How we collect your information

We collect information directly from you when you:

• Contact us by phone, email, or through our website
• Enquire about or enrol in our online training
• Subscribe to our mailing list or request marketing updates

We may also collect information automatically through website cookies to improve your browsing experience.

3. How we use your information

Your personal information is used only for purposes directly related to our business activities, including:

• Communicating with you about your enquiries, training access, or customer support
• Improving our website, training content and services
• Sending marketing communications (only if you have opted in)

4. Disclosure of personal information

We will never sell or rent your personal information. We may disclose information only to trusted third parties where reasonably necessary, such as:

• IT or website service providers assisting with secure data management
• Legal or regulatory authorities, where required by law

All third parties are required to handle your personal information in compliance with Australian privacy law.

5. Data security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Enquiry and membership records are stored securely, and sensitive financial information (such as credit card details) is never stored by us.

6. Access and correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete, or outdated information

Requests can be made in writing using the contact details below, and we will respond within a reasonable timeframe.

7. Complaints handling

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.