Privacy Policy
Digital Concierge respects your privacy and is committed to safeguarding the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
When you visit our website and submit a form, we may collect the following personal information:
Full name
Email address
Telephone number
2. How We Collect Your Information
We collect information directly from you when you:
Contact us by phone, email, or through our website
Subscribe to our mailing list or request marketing updates
We may also collect information automatically through website cookies to improve your browsing experience.
3. How We Use Your Information
Your personal information is used only for purposes that are directly related to our business activities, including:
Communicating with you about your enquiries, or customer support
Improving our website, and services
Sending marketing communications (only if you have opted in)
4. Disclosure of Personal Information
We will never sell or rent your personal information. We may disclose information only to trusted third parties where reasonably necessary, such as:
IT or website service providers assisting with secure data management
Legal or regulatory authorities, where required by law
All third parties are required to handle your personal information in compliance with Australian privacy law.
5. Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
Customer order records are stored securely, and sensitive financial information (such as credit card details) is never stored by us.
6. Access and Correction
Under the APPs, you have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate, incomplete, or outdated information
Requests can be made in writing to the contact details below, and we will respond within a reasonable timeframe.
7. Complaints Handling
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au